Maintaining the highest industry standards is a cornerstone of Stepes’ approach to translation services. Our commitment to quality and customer satisfaction is demonstrated through our adherence to internationally recognized certifications such as ISO 9001 and ISO 17100. These certifications reflect our dedication to maintaining global standards in our services.

Industry Certifications Held

• ISO 9001 Certification: This is a globally recognized standard for quality management systems. It ensures that Stepes has established and adhered to processes that consistently improve our service quality and efficiency.
• ISO 17100 Certification: This specific standard is tailored for translation services. It mandates stringent requirements for core processes, resources, and other aspects necessary for the delivery of a quality translation service, including translator qualifications, technical resources, and service quality.

Impact of These Certifications on Service Quality

• Enhanced Quality Control: These certifications require rigorous quality control processes, ensuring that every translation project meets high standards of accuracy and professionalism.
• Consistent Service Improvement: Compliance with ISO 9001 and ISO 17100 standards necessitates continuous improvement of our processes and services. This means we are always evolving and refining our workflows to better meet our clients’ needs.
• Professional Competency: ISO 17100, in particular, ensures that all our translators meet specific professional qualifications, guaranteeing high levels of competency and expertise in their language pairs and fields of specialization.
• Client Confidence: These certifications give our clients confidence in our ability to deliver high-quality translation services consistently. They serve as a guarantee of our commitment to excellence and best practices in the industry.
• Global Standards Compliance: By adhering to these international standards, Stepes aligns its operations with global best practices, ensuring that our services are consistently of high quality, regardless of the project’s nature or scope.

Continuous Certification Upkeep

• Regular Audits: To maintain these certifications, Stepes undergoes regular audits and assessments, ensuring ongoing compliance and improvement in all aspects of our service delivery.
• Staff Training and Development: Our team receives ongoing training to stay abreast of the latest standards and best practices in quality management and translation services.

By maintaining ISO 9001 and ISO 17100 certifications, Stepes demonstrates an unwavering commitment to delivering translation services that meet the highest international standards. This commitment ensures that our clients receive nothing but the best in terms of quality, reliability, and professionalism.