What are the average turnaround times for standard projects at Stepes?

Answer: Stepes prides itself on its quick and efficient translation services.

• For typical projects under 2,000 words, we usually deliver within 24 hours. This swift turnaround is part of our commitment to meeting our clients’ timely needs.
• Smaller projects, up to 250 words, can often be completed in just 1 to 2 hours for most common languages, showcasing our ability to handle urgent translation needs.
• These timelines are indicative of our efficient project management and the expertise of our translators, ensuring quality translations are delivered promptly.

Does Stepes offer options for expedited or rush translations?

Answer: Recognizing the need for urgent translation services, Stepes provides expedited options.

• For projects requiring even faster turnaround than our standard quick delivery, rush translation services are available. This involves prioritizing the project and mobilizing resources swiftly.
• While there might be an additional fee for these expedited services, we ensure that the quality of the translation remains high, even under tight deadlines.

How do project size and complexity affect delivery times at Stepes?

Answer: Project size and complexity are key factors in determining turnaround times at Stepes.

• Larger and more complex projects will naturally take longer to complete. This is particularly true for content that requires specialized knowledge or extensive research.
• Despite these challenges, our team of expert translators and efficient project management practices help in optimizing delivery times for all projects.
• We maintain open communication with clients, providing realistic timeframes and updates for projects of any scale and complexity.

Can clients track the progress of their translation projects with Stepes?

Answer: Stepes offers clients full visibility into the progress of their translation projects.

• Through our client portal, you can easily track the status of your project, ensuring transparency and peace of mind about the ongoing work.
• Regular updates and notifications keep you informed about significant milestones and any necessary adjustments to the project timeline.

What factors influence the turnaround time for a translation project at Stepes?

Answer: Several factors can impact the turnaround time for translations at Stepes, ensuring personalized service for each project.

• Complexity of the Subject Matter: Highly technical or specialized content may require more time for accurate translation.
• Total Word Count: Larger projects with a high word count will naturally take longer to complete.
• Quality Requirements: Projects requiring additional layers of quality checks, such as proofreading and editing, may extend the timeline.
• Translator Availability: While we have a large pool of translators, availability can vary, especially for less common languages or highly specialized fields.

How does Stepes handle unexpected delays in translation projects?

Answer: Stepes is committed to meeting deadlines, but we also have measures in place to handle unforeseen delays.

• In case of any delay, we promptly communicate with the client to provide updates and revised timelines.
• We work diligently to mitigate delays, whether by reallocating resources or bringing in additional translation experts.
• Our focus is always on maintaining the balance between speed and quality, ensuring that any delay does not compromise the final output.

Can clients set their own deadlines for projects at Stepes?

Answer: At Stepes, we work closely with clients to accommodate their scheduling needs.

• Clients can specify their preferred deadlines when setting up a translation project.
• We assess the feasibility of the requested timeline and work collaboratively to meet it, or provide an alternative timeline if needed.
• Our flexible approach allows us to cater to urgent requirements while maintaining the quality of our translations.

What is Stepes’ policy on last-minute changes to a project’s scope and how does it affect deadlines?

Answer: Stepes understands that project requirements can evolve, and we are flexible in accommodating changes.

• If there are last-minute changes to a project’s scope, we evaluate the impact on the timeline and communicate any necessary adjustments to the deadline.
• Our team strives to incorporate changes efficiently to minimize any extensions to the delivery schedule.
• We maintain an open dialogue with clients to ensure that any scope changes are seamlessly integrated into the ongoing project.