Pharmacies and drug stores (including specialty pharmacy services within hospitals) often need language interpretation support to effectively communicate with immigrant patients with difficulties understanding English. The good news is there are many translation companies ready to help. Stepes has a large team of certified healthcare interpreters for both over the phone or on-site pharmacy interpretation services in Spanish, Chinese, Vietnamese, and many other languages. Better yet, we’ve greatly simplified the way pharmacies obtain on-demand interpretation service by using our subscription-based model. Clients simply dial a dedicated phone number and then select the desired foreign language they wish to receive just-in-time interpretation support for. Our dedicated pharmacy interpreters are instantly notified on their mobile phones, enabling them to provide real-time interpretation, 24/7.

As pharmacies become increasingly patient-centric and clinically oriented, pharmacists and prescribing practitioners must provide a variety of documentation to ensure informed consent and compliance with health care laws, as well as protection of the business from medical malpractice lawsuits. When it comes to immigrant patients, this means multilingual documentation to track discussions with patients, including patients’ ability to correctly repeat back information in their native languages such as drug names, dosages, expected results, and common adverse effects, etc. This is why you need Stepes. We have the linguist resources, best-in-class localization processes, and cutting-edge language technologies to ensure all of your pharmacy documentation is localized with the best quality. Stepes helps pharmacies engage multilingual patients with confidence.